On April 29, SBA issued an announcement regarding updates to improve the customer service experience at the Commercial Loan Services Centers (“CLSC”) in Little Rock and Fresno and the National Guaranty Purchase Center (“NGPC”). Click here to read the communication from SBA.
Effective April 29, 2025, a unified intake process for both CLSCs will allow SBA to balance the workload and achieve greater efficiency. Some important changes include:
LOAN SERVICING
All Lenders, wherever located, must email servicing requests and questions to:
UNIFIED CLSC INTAKE MAILBOXES
Servicing: FSC.servicing@sba.gov
Express Purchase: FSC.purchasing@sba.gov
Post Servicing: FSC.PostServicing@sba.gov
Lenders are instructed to upload all digital copies of supporting documents to the following box.com sites (active links to the different boxes are listed below):
Servicing 7a and 504
Express Purchasing
Post Servicing
If you should have trouble with the links, the links are also available at www.sba.gov please do not use the Little Rock links or email addresses.
Alternatively, Lenders may upload documents directly to ETRAN. Lenders choosing to use ETRAN to upload documents must first have an ETRAN account. After you upload your documents to ETRAN SBA asks that you notify the CLSCs unified intake operations team at the appropriate email box listed above so they can take next steps in connection with your important request and documentation.
SECONDARY MARKET PURCHASES
Effective April 29, 2025, the NGPC will process secondary market purchases for all 7(a) loans. Please send all secondary market purchase requests to: secondarymarketliq@sba.gov.
For Loans that SBA has purchased from the secondary market investor, Lenders must submit a complete Universal Purchase Package (UPP) to the appropriate SBA Loan Center within 45 calendar days of the purchase.
- Post-purchase UPPs for SBA Express, Export Express, Community Advantage and Pilot Program loans must be sent to the CLSC at Express Purchasing
- Post-purchase UPPs for all other 7(a) Loans, including 7(a) Small Loans, must be submitted to the NGPC at NGPC 7a Post-Purchase UPPs
NON-SECONDARY MARKET PURCHASE REQUESTS
Effective April 29, 2025, SBA Express, Export Express, Community Advantage and Pilot Program loans NOT sold on the Secondary Market irrespective of the borrower’s geographic location must be submitted to FSC.purchasing@sba.gov. Documents associated with these loans should be uploaded to the box.com link: Express Purchasing.
Also, NGPC will process guaranty purchases for all other 7(a) loans, including 7(a) Small Loans. Lenders must email correspondence to the NGPC and upload documentation to the following email address and box account:
For NGPC 7(a) pre-purchases email: ngpcprepp@sba.gov
For NGPC 7(a) post-purchases email: ngpcpostpp@sba.gov
Box.com link for NGPC 7a Pre-Purchase UPPs
Box.com link for NGPC 7a Post-Purchase UPPs
Care and Preservation of Collateral (“CPC”) expense, Offer in Compromise (OIC), Wrap Up Reports or other post-purchase actions must be sent to:
- SBA Express, Export Express, Community Advantage and Pilot Program loans must be sent to the CLSC at Post Servicing
- All other 7(a) Loans, including 7(a) Small Loans, to the NGPC
If your lending institution has already submitted a request to Little Rock, Fresno, or NGPC, it is not required to resubmit to one of the unified intake mailboxes listed above.
If your lending institution has questions about SBA lending matters, please contact us at SBAQuestions@JellumLaw.com.